Responsible Gaming at xbajee app

xbajee app is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe that gambling, when approached responsibly, is a legitimate form of entertainment. However, we also recognise that for a small number of people, gambling can become harmful. Our responsible gaming programme exists to give every player the tools, knowledge, and support they need to stay in control of their play.

Responsible gaming at xbajee app is not an afterthought — it is built into the foundation of our platform. From the moment you register, you have access to a full suite of player protection tools. Our customer support team is trained to identify signs of problem gambling and to respond with empathy and practical guidance. We do not encourage or incentivise players to gamble beyond their means, and we will never pressure any player to continue playing when they have requested a break or exclusion.

We ask every player on xbajee app to follow these basic principles of responsible play:

• Gamble only with money you can afford to lose — treat it as an entertainment expense, not an investment.
• Set a budget before you start playing and stick to it regardless of wins or losses.
• Do not chase losses. Every game outcome on xbajee app is determined by a certified random number generator — past results have no bearing on future ones.
• Take regular breaks. Continuous play over long sessions impairs judgement and increases the risk of impulsive decisions.
• Never gamble while under the influence of alcohol, substances, or when you are emotionally distressed.
• Keep gambling in perspective — it is one activity among many, not a primary focus of your daily life.

xbajee app is strictly an adult platform. Registration and participation in any betting or gaming activity on xbajee app is permitted only for individuals who are aged 18 years or older. This rule is absolute and non-negotiable. It applies equally to all players in Bangladesh regardless of location, device, or payment method used.

During the registration process, all players are required to confirm that they are aged 18 or above. As part of our Know Your Customer (KYC) verification procedure, xbajee app may request official identity documents — such as a National ID card or passport — to verify your age before processing withdrawals or large deposits. Providing false age information during registration is a serious breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any balance.

If xbajee app has reasonable grounds to suspect that an account belongs to a person under the age of 18, the account will be suspended immediately pending investigation. If the suspicion is confirmed, the account will be permanently closed. Any funds deposited by an underage user will be returned to the original payment source (bKash, Nagad, Rocket, or bank account) after deducting the value of any bets placed during the period of underage use.

xbajee app provides a comprehensive set of player protection tools that you can activate at any time directly from your account settings or by contacting our support team. These tools are designed to give you meaningful control over your gambling activity and to make it easy to step back when you need to.

All responsible gaming tools on xbajee app are free to use, take effect without delay, and do not require you to provide a reason. You can access these tools at any time — whether you are actively experiencing a problem or simply want to put healthy guardrails around your play as a precaution.

Deposit limits are one of the simplest and most effective responsible gaming tools available on xbajee app. By setting a cap on how much you can deposit in a given period, you create a firm financial boundary that the platform enforces automatically — removing the temptation to exceed your intended budget in the heat of the moment.

xbajee app supports three deposit limit periods:

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) in any single calendar day.
• Weekly deposit limit: The maximum total amount you can deposit in any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you can deposit in any rolling 30-day period.

You may set multiple limit types simultaneously — for example, a daily limit of ৳1,000, a weekly limit of ৳5,000, and a monthly limit of ৳15,000. The most restrictive applicable limit is always the one that takes precedence.

Important rules about adjusting deposit limits:

• Reducing a deposit limit takes effect immediately at the moment you save the change.
• Increasing a deposit limit (or removing a limit entirely) is subject to a mandatory 7-day waiting period from the time of the request. This cooling-off period is a deliberate protection to prevent impulsive decisions made during a losing session from undoing your responsible gaming commitments.
• During the 7-day waiting period, the existing (lower) limit remains in force.
• You may cancel a pending limit increase at any time during the 7-day waiting period — in which case the increase will not take effect and your current limit is retained.

Self-exclusion is the most powerful responsible gaming tool available on xbajee app. It is designed for players who feel that gambling is having a negative impact on their life and who need a firm, enforced break from the platform. xbajee app takes all self-exclusion requests with the utmost seriousness, and we will process every request promptly and without question.

When you activate self-exclusion on xbajee app, the following happens immediately:

• Your account is locked and you cannot log in for the duration of the exclusion period.
• All promotional emails, SMS messages, and push notifications are permanently stopped for the exclusion period.
• You cannot create a new xbajee app account during the exclusion period. Any new account created in an attempt to circumvent a self-exclusion will be closed immediately.
• Any balance remaining in your account at the time of self-exclusion will be held securely and returned to you upon request after the exclusion period ends.
• Pending sports bets placed before the self-exclusion was activated will be settled normally in accordance with the outcome of the relevant event.

Available self-exclusion periods on xbajee app are: 6 months, 1 year, 5 years, or permanent (indefinite). We strongly recommend choosing a longer period if you are experiencing genuine difficulty — a minimum of 6 months gives you meaningful time to address the underlying issues without the constant availability of gambling acting as a temptation.

To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and preferred exclusion period. Our team will action your request within one hour of receipt, 24 hours a day, 7 days a week including public holidays in Bangladesh.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following self-assessment checklist highlights common behavioural and emotional warning signs. If you recognise several of these patterns in your own gambling behaviour, we strongly encourage you to use the responsible gaming tools available on xbajee app and to seek professional support.

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please reach out for help. Seeking support is a sign of strength, not weakness. There are several ways to get assistance, both through xbajee app directly and through external professional resources.

Contact xbajee app Support:

• 24/7 English live chat is available inside the xbajee app platform after login.
• Email our dedicated responsible gaming team at [email protected] — use the subject line "Responsible Gaming Request".
• WhatsApp support is available between 09:00 and 23:00 Bangladesh Standard Time (BST, UTC+6) after you have logged in.

Our support team members are trained in responsible gaming best practices and can help you activate deposit limits, set up a time-out, or process a self-exclusion request quickly and without judgement. We treat all responsible gaming requests with complete confidentiality.

External support resources:

• Kaan Pete Roi (Bangladesh): A voluntary mental health and emotional support helpline operating in Bangladesh. They offer confidential listening and referral services for individuals experiencing psychological distress including gambling-related anxiety and financial stress.
• National Mental Health Helpline (Bangladesh): The Government of Bangladesh operates a national mental health helpline — dial 16789 from within Bangladesh to speak with a trained counsellor.
• Gamblers Anonymous: A global peer-support network for individuals with gambling problems. Meetings and online resources are available internationally and may be accessible to players in Dhaka, Chittagong, Sylhet, Khulna, and other Bangladeshi cities.

Keeping children and teenagers away from online gambling is a shared responsibility between xbajee app and our adult players. While xbajee app enforces strict age verification at registration and account level, players who share devices with family members have an important role to play in preventing underage access.

We recommend the following practical steps for households in Bangladesh where children or teenagers are present:

• Always log out of your xbajee app account after each session — especially on shared or family devices.
• Use a strong, unique password for your xbajee app account that you do not share with anyone, including family members.
• Enable screen lock or password protection on the device you use to access xbajee app.
• Use the parental control features built into Android and iOS devices to restrict access to gambling-related content for children's devices.
• Consider installing parental control or content filtering software on shared home computers and routers to block gambling websites at the network level.
• Talk openly with your children about the nature and risks of gambling so they understand why it is an adult-only activity.

If you suspect that a minor has accessed your xbajee app account or created their own account, please contact [email protected] immediately. We will investigate and take appropriate action, including account closure and fund return, without delay.